Friday, 11 December 2015
=?utf-8?q? TAC Expert in Optics Domain?=
Job Description Provide technical support for Alcatel-lucent 1830 PSS/OCS products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other Alcatel-Lucent organizations to ensure that the products and services delivered by Alcatel-Lucent are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Salary: Not Disclosed by Recruiter Industry: Telecom/ ISP Functional Area: IT Software - Telecom Software Role Category: Technical Support Engineer Role: Technical Support Engineer Keyskills: global technical support OTN DWD global tech support global tsr ASON Global TAC WDM Desired Profile Education:UG -B.Tech/B.E. - Any Specialization PG - Post Graduation Not Required Doctorate - Doctorate Not Required Company Profile Alcatel-Lucent enables the delivery of meaningful services to end-users through its unequaled portfolio and expertise in mobility, broadband, applications and converged communications. Alcatel-Lucent has been present in India since 1982, when Alcatel entered the Indian market with a technology transfer with ITI Ltd. and became the first company to manufacture digital switching equipment in the country. Alcatel-Lucent has contributed significantly to the development of the Indian telecom market by deploying cutting-edge communications technology throughout the region. Today, half of India's fixed and CDMA wireless lines are powered by Alcatel-Lucent technology https://www.alcatel-lucent.com/
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