=?utf-8?q? TAC Expert in Optics Domain?=

Job Description

Provide technical support for Alcatel-lucent 1830 PSS/OCS products.

Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)

Diagnose and solve customers problems remotely.

If necessary, start an on-location intervention via the intervention centre

If necessary, coordinate with product expert, - Give information on incident and end it

Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well.

Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation.

Reproduction of customer problems in lab environment (if needed & if possible)

Rotation in hotline support 24*7 (on call duty)

Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other Alcatel-Lucent organizations to ensure that the products and services delivered by Alcatel-Lucent are best in class.

Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements

Provide technical leadership, experience, and information to peers as required.

Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously.

Cross-functional and multi-cultural team work

Engage in proactive activities to train the customer or to check on the sanity of the network.

Salary: Not Disclosed by Recruiter

Industry: Telecom/ ISP

Functional Area: IT Software - Telecom Software

Role Category: Technical Support Engineer

Role: Technical Support Engineer

Keyskills:

global technical support

OTN

DWD

global tech support

global tsr

ASON

Global TAC

WDM

Desired Profile

Education:UG -B.Tech/B.E. - Any Specialization

PG - Post Graduation Not Required

Doctorate - Doctorate Not Required

Company Profile

Alcatel-Lucent enables the delivery of meaningful services to end-users through its unequaled portfolio and expertise in mobility, broadband, applications and converged communications. Alcatel-Lucent has been present in India since 1982, when Alcatel entered the Indian market with a technology transfer with ITI Ltd. and became the first company to manufacture digital switching equipment in the country. Alcatel-Lucent has contributed significantly to the development of the Indian telecom market by deploying cutting-edge communications technology throughout the region. Today, half of India's fixed and CDMA wireless lines are powered by Alcatel-Lucent technology

https://www.alcatel-lucent.com/